Revolutionize your #call_center with #cloud_telephony solutions. Empower agents, and enhance customer experiences. Drive #business success. #Fonada #Callcentersolutions #Cloudtelephony #Businesscallsolutions #IVR #OBD
Fonada
Telecommunications
Noida, Uttar Pradesh 11,452 followers
๐๐ซ๐ฎ๐ฌ๐ญ๐๐ ๐๐๐๐๐ ๐๐จ๐ฅ๐ฎ๐ญ๐ข๐จ๐ง๐ฌ ๐ ๐จ๐ซ ๐๐ฆ๐๐ซ๐ญ ๐๐ฎ๐ฌ๐ข๐ง๐๐ฌ๐ฌ ๐๐จ๐ฆ๐ฆ๐ฎ๐ง๐ข๐๐๐ญ๐ข๐จ๐ง
About us
๐ ๐๐ง๐ญ๐ซ๐จ๐๐ฎ๐๐ข๐ง๐ ๐ ๐จ๐ง๐๐๐: ๐๐ฆ๐ฉ๐จ๐ฐ๐๐ซ๐ข๐ง๐ ๐๐ฎ๐ฌ๐ข๐ง๐๐ฌ๐ฌ๐๐ฌ ๐ฐ๐ข๐ญ๐ก ๐๐๐ฑ๐ญ-๐ ๐๐ง ๐๐ฅ๐จ๐ฎ๐ ๐๐๐ฅ๐๐ฉ๐ก๐จ๐ง๐ฒ ๐๐จ๐ฅ๐ฎ๐ญ๐ข๐จ๐ง๐ฌ! ๐๐ Are you ready to elevate your business communications to new heights? At Fonada, a proud unit of Shivtel Communications Pvt. Ltd., we revolutionize how businesses connect with customers through cutting-edge CPaaS solutions. ๐ ๐๐ฎ๐ต๐ฒ๐ฟ๐ฎ๐ป๐ฒ๐ท๐ฐ ๐ค๐ท๐ถ๐ช๐ฝ๐ฌ๐ฑ๐ฎ๐ญ ๐ฅ๐ช๐ต๐พ๐ฎ: Backed by innovation and a customer-centric approach, we offer a range of cloud telephony services, including Dialer Software, Cloud Call Centers, SMS & RCS, IVRs, Outbound Dialing (OBD), and Automated Outbound Calling software. ๐ ๐ฃ๐ฑ๐ฎ ๐๐ธ๐ท๐ช๐ญ๐ช ๐๐ญ๐ฟ๐ช๐ท๐ฝ๐ช๐ฐ๐ฎ: Having served over 400+ businesses, spanning Banking, BPO, E-commerce, Financial Services, Telecom, Travel & Tourism, Healthcare & Retail, we take pride in the transformative impact we bring to each sector. Our robust offerings foster seamless communication and boost operational efficiency, ensuring your customers feel heard and valued at every touchpoint. ๐ ๐ข๐ฎ๐ฌ๐พ๐ป๐ฒ๐ฝ๐ & ๐ก๐ฎ๐ต๐ฒ๐ช๐ซ๐ฒ๐ต๐ฒ๐ฝ๐ ๐๐ฒ๐ป๐ผ๐ฝ: At Fonada, we understand that trust is the bedrock of any successful partnership. That's why we prioritize security & reliability in every aspect of our services. Your data is our responsibility & we take that responsibility very seriously, providing you with a safe & dependable platform. ๐ ๐ ๐๐ต๐ธ๐ซ๐ช๐ต ๐ฅ๐ฒ๐ผ๐ฒ๐ธ๐ท: As we embark on our journey to become the foremost innovators and customer-centric leaders in global Contact Center transformation, we invite businesses far & wide to join hands with us. Together, we can reshape the future of communications & deliver unparalleled experiences to customers across the globe. ๐ก ๐๐ท๐ผ๐น๐ฒ๐ป๐ช๐ฝ๐ฒ๐ธ๐ท๐ช๐ต ๐๐ท๐ผ๐ฒ๐ฐ๐ฑ๐ฝ: Remember, in this fast-paced digital age, staying relevant and ahead of the curve is crucial. Embrace the power of cloud telephony, and your business will soar like never before! ๐
- Website
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https://www.fonada.com/
External link for Fonada
- Industry
- Telecommunications
- Company size
- 51-200 employees
- Headquarters
- Noida, Uttar Pradesh
- Type
- Privately Held
- Founded
- 2018
- Specialties
- Cloud Call Centers, CPaaS Solutions, Cloud Telephony Solutions, IVRs, SMS Solution, WhatsApp Business, Dialer Software, Automated Voice Calls, Automated Outbound Dialing, Outbound Calling System, OBD, Number Masking, Toll-free Solution, Virtual Mobile Number, Messaging API, Verification API, Click-to-Call Solution, and RCS
Locations
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Primary
First Floor, ADD India Tower, Plot No. A-6A, Sector-125
Noida, Uttar Pradesh 201303, IN
Employees at Fonada
Updates
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๐๐ฎ๐ฉ๐๐ซ๐๐ก๐๐ซ๐ ๐ ๐๐ฏ๐๐ซ๐ฒ #๐๐ฎ๐ฌ๐ญ๐จ๐ฆ๐๐ซ ๐๐ง๐ญ๐๐ซ๐๐๐ญ๐ข๐จ๐ง ๐๐ข๐ญ๐ก ๐ ๐จ๐ง๐๐๐โ๐ฌ ๐๐ฅ๐จ๐ฎ๐ ๐๐๐ฅ๐๐ฉ๐ก๐จ๐ง๐ฒ ๐๐จ๐ฅ๐ฎ๐ญ๐ข๐จ๐ง๐ฌ Supercharge your customer interactions with Fonadaโs Cloud Telephony Solutions. Our comprehensive suite of features enhances communication efficiency and effectiveness: ๐ ๐๐๐ (#๐๐ฎ๐ญ๐จ๐ฆ๐๐ญ๐ข๐ #๐๐๐ฅ๐ฅ_๐๐ข๐ฌ๐ญ๐ซ๐ข๐๐ฎ๐ญ๐จ๐ซ): Route incoming calls to the most appropriate agent or department based on predefined criteria, ensuring quick and accurate call handling. ๐ ๐๐๐ (#๐๐ฎ๐ญ๐๐จ๐ฎ๐ง๐ #๐๐ข๐๐ฅ๐๐ซ): Automate outbound call campaigns, deliver pre-recorded messages to targeted lists of contacts, and enable interactive voice responses for further engagement. ๐ ๐๐ฎ๐ฆ๐๐๐ซ ๐๐๐ฌ๐ค๐ข๐ง๐ : Mask customer and agent phone numbers during calls to enhance privacy and security. ๐๐๐๐ (๐๐ง๐ญ๐๐ซ๐๐๐ญ๐ข๐ฏ๐ ๐๐จ๐ข๐๐ ๐๐๐ฌ๐ฉ๐จ๐ง๐ฌ๐): Streamline call handling processes by allowing callers to interact with a menu system, directing them to the appropriate department or information source without agent assistance. ๐๐๐๐ฅ๐ฅ ๐๐๐๐จ๐ซ๐๐ข๐ง๐ : #Record and store all incoming and outgoing calls for quality assurance and compliance. ๐ ๐๐๐ ๐๐ง๐ญ๐๐ ๐ซ๐๐ญ๐ข๐จ๐ง: Integrate with your existing CRM system to manage customer data and ensure caller information is synchronized and accessible to agents in real time. ๐ ๐๐๐ฌ๐ก๐๐จ๐๐ซ๐ ๐๐ง๐ ๐๐๐ฉ๐จ๐ซ๐ญ๐ฌ: Gain insightful #analytics into your call center operations, track key performance indicators, monitor agent performance, and make informed decisions to improve efficiency and customer satisfaction. Fonadaโs Cloud Telephony Solutions empower #businesses to optimize customer interactions, ensuring every call is handled efficiently and professionally, leading to enhanced customer #satisfaction and #loyalty. #๐๐จ๐ง๐๐๐ #๐๐ฅ๐จ๐ฎ๐๐ญ๐๐ฅ๐๐ฉ๐ก๐จ๐ง๐ฒ๐ฌ๐จ๐ฅ๐ฎ๐ญ๐ข๐จ๐ง๐ฌ #๐๐ฅ๐จ๐ฎ๐๐ญ๐๐ฅ๐๐ฉ๐ก๐จ๐ง๐ฒ #๐ง๐ฎ๐ฆ๐๐๐ซ๐ฆ๐๐ฌ๐ค๐ข๐ง๐ #๐ข๐ฏ๐ซ๐ฌ๐จ๐ฅ๐ฎ๐ญ๐ข๐จ๐ง๐ฌ #๐๐ฎ๐ฌ๐ข๐ง๐๐ฌ๐ฌ
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๐๐ฅ๐๐ฏ๐๐ญ๐ ๐๐จ๐ฎ๐ซ #๐๐๐ฆ๐ฉ๐๐ข๐ ๐ง #๐๐๐ง๐๐ ๐๐ฆ๐๐ง๐ญ ๐ฐ๐ข๐ญ๐ก ๐ ๐จ๐ง๐๐๐'๐ฌ ๐๐ฅ๐จ๐ฎ๐ ๐๐จ๐ง๐ญ๐๐๐ญ ๐๐๐ง๐ญ๐๐ซ Fonada's Cloud Contact Center offers a comprehensive solution for managing campaigns across multiple channels, including #Calls and #Messaging. Whether you're running outbound marketing campaigns or handling customer inquiries, our platform provides the tools you need to streamline your operations. ๐ ๐๐๐๐ฆ๐ฅ๐๐ฌ๐ฌ ๐๐๐ฆ๐ฉ๐๐ข๐ ๐ง ๐๐จ๐จ๐ซ๐๐ข๐ง๐๐ญ๐ข๐จ๐ง: Fonada's Cloud Contact Center integrates multiple communication channels, enabling you to manage campaigns across SMS and #voice effortlessly. ๐ฌ ๐๐ง๐ก๐๐ง๐๐๐ ๐๐ฎ๐ฌ๐ญ๐จ๐ฆ๐๐ซ ๐๐ง๐ ๐๐ ๐๐ฆ๐๐ง๐ญ: Leverage Fonada's advanced tools for personalized interactions, ensuring your campaigns resonate with your audience and drive meaningful engagement. โ๏ธ๐๐ฆ๐ฉ๐ซ๐จ๐ฏ๐๐ ๐๐ฉ๐๐ซ๐๐ญ๐ข๐จ๐ง๐๐ฅ ๐๐๐๐ข๐๐ข๐๐ง๐๐ฒ: Streamline your campaign management processes with Fonada's Cloud Contact Center, reducing manual effort and increasing productivity. ๐ ๐๐๐๐ฅ-๐ญ๐ข๐ฆ๐ ๐๐ง๐๐ฅ๐ฒ๐ญ๐ข๐๐ฌ: Gain valuable insights into your campaign performance with Fonada's analytics dashboard, allowing you to make data-driven decisions and optimize your strategies for better results. ๐ ๐๐๐๐ฅ๐๐๐ฅ๐ ๐๐จ๐ฅ๐ฎ๐ญ๐ข๐จ๐ง๐ฌ: Whether you're a small business or a large enterprise, Fonada's Cloud Contact Center offers scalable solutions to meet your campaign management needs, ensuring flexibility and growth opportunities. ๐ฏ ๐๐ง๐ญ๐๐ฅ๐ฅ๐ข๐ ๐๐ง๐ญ ๐๐จ๐ฎ๐ญ๐ข๐ง๐ : Ensure calls and messages are routed to the right agents or departments, improving efficiency and customer satisfaction. ๐ ๐๐/๐ ๐๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ: With Fonada's dedicated customer support team, you can rest assured that your campaign management needs are always taken care of, allowing you to focus on what matters most for your business. Want to boost your campaign's Success? Try Fonada's Cloud Contact Center solution๐ Transform your customer interactions with advanced features. Try it today! #๐๐จ๐ง๐๐๐ #๐๐ฎ๐ญ๐จ๐๐ข๐๐ฅ๐๐ซ #๐ฆ๐ข๐ฌ๐ฌ๐๐๐๐๐ฅ๐ฅ๐ฌ๐๐ซ๐ฏ๐ข๐๐๐ฌ #๐๐ฅ๐จ๐ฎ๐๐ญ๐๐ฅ๐๐ฉ๐ก๐จ๐ง๐ฒ๐ฌ๐จ๐ฅ๐ฎ๐ญ๐ข๐จ๐ง #๐๐๐ฅ๐ฅ๐๐ฎ๐ญ๐จ๐ฆ๐๐ญ๐ข๐จ๐ง #๐๐ฅ๐จ๐ฎ๐๐๐๐ฅ๐ฅ #๐๐๐ #๐๐ฎ๐ฌ๐ข๐ง๐๐ฌ๐ฌ #๐๐ฅ๐จ๐ฎ๐๐๐จ๐ง๐ญ๐๐๐ญ๐๐๐ง๐ญ๐๐ซ
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Welcome to the #TeamFonada, Prateek Gautam! Fonada welcomes new addition to the family. We are thrilled to introduce our newest team member: Prateek Gautam ย We are delighted to have you join our team and hope you have a remarkable career with us. #TeamFonada #newhire #welcometotheteam #welcomeaboard #newteammembers
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๐๐จ๐ฐ ๐ ๐จ๐ง๐๐๐โ๐ฌ ๐๐ฅ๐จ๐ฎ๐ ๐๐๐ฅ๐๐ฉ๐ก๐จ๐ง๐ฒ ๐๐จ๐ฅ๐ฎ๐ญ๐ข๐จ๐ง๐ฌ ๐๐๐ฅ๐ฉ ๐-๐๐จ๐ฆ #๐๐ฎ๐ฌ๐ข๐ง๐๐ฌ๐ฌ๐๐ฌ #๐๐๐๐ฎ๐๐ #๐๐๐ซ๐ญ_๐๐๐๐ง๐๐จ๐ง๐ฆ๐๐ง๐ญ ๐๐ฒ ๐ฎ๐ฉ ๐ญ๐จ ๐๐%? Reducing cart abandonment with Fonada's Cloud telephony solutions can be achieved through several strategies: โ ๐๐๐๐ฅ-๐๐ข๐ฆ๐ ๐๐จ๐ฆ๐ฆ๐ฎ๐ง๐ข๐๐๐ญ๐ข๐จ๐ง: Adding click-to-call on your website lets customers easily reach sales or support during checkout. This instant help can resolve issues, build trust, and reduce abandonment. โ ๐๐ฎ๐ญ๐จ๐ฆ๐๐ญ๐๐ ๐๐๐ฅ๐ฅ๐๐๐๐ค๐ฌ: #Customers can request a callback if they can't complete a purchase, scheduled based on availability for prompt follow-up. โ ๐๐๐ซ๐ฌ๐จ๐ง๐๐ฅ๐ข๐ณ๐๐ ๐๐๐ฌ๐ฌ๐๐ ๐ข๐ง๐ : Use customer interaction data for targeted SMS or email messages with product recommendations, discounts, or reminders to encourage purchases. โ ๐๐ญ๐ซ๐๐๐ฆ๐ฅ๐ข๐ง๐๐ ๐๐ก๐๐๐ค๐จ๐ฎ๐ญ: Simplify checkout with optimized forms, multiple payment options, and guest checkout for easier purchases. โ ๐๐จ๐ฌ๐ญ-๐๐ฎ๐ซ๐๐ก๐๐ฌ๐ ๐๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ: Provide order tracking, confirmation messages, and proactive updates to keep customers informed and engaged for loyalty. โ ๐๐ง๐๐ฅ๐ฒ๐ญ๐ข๐๐ฌ ๐๐ง๐ ๐๐ฉ๐ญ๐ข๐ฆ๐ข๐ณ๐๐ญ๐ข๐จ๐ง: Use analytics to track behavior and improve the checkout process for better conversion rates. โ ๐๐ฎ๐ฅ๐ญ๐ข๐๐ก๐๐ง๐ง๐๐ฅ ๐๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ: Offer support via phone, email, live chat, and social media for seamless assistance. #Fonada #cloudtelephonysolution #ecommerce #cloudcallsolutions #Cloudcontactcenter
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Our office turned into a peaceful retreat as we gathered for a refreshing #yoga session! We enjoyed yoga poses and soothing breaths, promoting #wellness at our desks. A big thanks to Mr. Gurudutt Sharma for leading us on this #calming experience! #fonada #yogaposes #spirituality #selfcare #life #happiness #yogadaily
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Don't let missed calls cost you #opportunities! Outdated phone systems lead to lost revenue and poor guest experiences. Try #FonaDial to revolutionize your hotelโs #communication. Upgrade now! #fonada #autodialer #missedcallservices #cloudtelephonysolution #callautomation #Cloudcall #IVR #business
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๐๐ข๐ฌ๐ ๐จ๐ #๐๐ฅ๐จ๐ฎ๐_๐๐๐ฅ๐๐ฉ๐ก๐จ๐ง๐ฒ ๐ข๐ง ๐ญ๐ก๐ #๐๐ฎ๐ฌ๐ข๐ง๐๐ฌ๐ฌ ๐๐ง๐ฏ๐ข๐ซ๐จ๐ง๐ฆ๐๐ง๐ญ โ ๐๐๐ซ๐ค๐๐ญ #๐๐ซ๐จ๐ฐ๐ญ๐ก ๐๐ง๐ ๐๐๐จ๐ฉ๐ญ๐ข๐จ๐ง: The global cloud telephony market has shown substantial growth, with a value of USD 13.8 billion in 2020 and expected to reach USD 33.8 billion by 2026. This growth is driven by a CAGR of 16.9%. SMEs are particularly keen on adopting cloud telephony, with an expected CAGR of 17.8% from 2021 to 2026. โ ๐ ๐ฎ๐ญ๐ฎ๐ซ๐ ๐๐ซ๐๐ง๐๐ฌ ๐๐ง๐ ๐๐๐๐ก๐ง๐จ๐ฅ๐จ๐ ๐ข๐๐ฌ: #AI-driven chatbots and virtual assistants, which will revolutionize customer interactions, are expected to shape the future of cloud telephony. Additionally, integrating IoT devices into cloud telephony systems will enable businesses to offer personalized services more efficiently. โ ๐๐จ๐ฌ๐ญ ๐๐๐ฏ๐ข๐ง๐ ๐ฌ ๐๐ง๐ ๐๐๐๐ข๐๐ข๐๐ง๐๐ฒ: Cloud telephony offers significant cost savings compared to traditional solutions, cutting business telecommunication costs by up to 50%. Cloud contact centers also save up to 27% in operational costs compared to on-premise setups. โ ๐๐ฆ๐ฉ๐๐๐ญ ๐จ๐ง ๐๐ฎ๐ฌ๐ญ๐จ๐ฆ๐๐ซ ๐๐ฑ๐ฉ๐๐ซ๐ข๐๐ง๐๐: Cloud telephony can greatly improve #customer #satisfaction, with potential up to 35% boosts. It enables businesses to manage three times more calls, leading to enhanced customer engagement and loyalty. โ ๐๐๐๐ฅ๐๐๐ข๐ฅ๐ข๐ญ๐ฒ ๐๐ง๐ ๐ ๐ฅ๐๐ฑ๐ข๐๐ข๐ฅ๐ข๐ญ๐ฒ: One key advantage of cloud telephony is its scalability. #Businesses can easily scale their communication infrastructure to accommodate growth without the need for additional hardware investments. Overall, the rise of cloud telephony is transforming the way businesses communicate, offering cost savings, efficiency improvements, and enhanced customer experiences. #fonada #cloudtelephonysolution #Salesgrowth #Cloudtelephony #autodialer #fonadialerย
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#Building a positive brand #reputation may take years of effort; a single negative incident, such as mishandling customer calls or privacy breaches, can damage it rapidly. Therefore, using Fonadaโs number masking solution to protect your contact information can help safeguard your reputation by ensuring #privacy and security in communications. Try It Today! #fonada #VMN #Cloudtelephonysolutions #Cloudtelephony #WarrenBuffet #Numbermasking #numbermaskingsolution
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#๐๐๐ฑ๐ข๐ฆ๐ข๐ณ๐ ๐๐๐ซ๐ค๐๐ญ๐ข๐ง๐ ๐๐ฎ๐ญ๐๐จ๐ฆ๐๐ฌ ๐๐ข๐ญ๐ก ๐๐ข๐ฌ๐ฌ๐๐ ๐๐๐ฅ๐ฅ ๐๐๐ซ๐ฏ๐ข๐๐๐ฌ ๐ ๐๐ฎ๐๐ฅ๐ข๐๐ข๐๐ ๐๐๐๐ ๐๐๐ง๐๐ซ๐๐ญ๐ข๐จ๐ง: Missed call services can also be used for lead qualification, with studies showing that up to 50% of missed call leads can be converted into sales with the right follow-up strategy. ๐ ๐๐จ๐ฌ๐ญ-๐๐๐๐๐๐ญ๐ข๐ฏ๐: Missed call campaigns are a cost-effective way to engage with customers, with studies showing that they can be up to 90% cheaper than traditional marketing methods. ๐ ๐๐ฎ๐ฌ๐ญ๐จ๐ฆ๐๐ซ ๐๐ง๐ ๐๐ ๐๐ฆ๐๐ง๐ญ: Missed call services can help improve customer engagement, with response rates as high as 25% compared to email campaigns, which typically have response rates of less than 1%. ๐ ๐๐ฎ๐ฌ๐ญ๐จ๐ฆ๐๐ซ ๐๐๐ซ๐ข๐๐ข๐๐๐ญ๐ข๐จ๐ง: They are a popular method for customer verification, with studies showing that missed call verification can have completion rates of up to 95%, making it a reliable way to verify customer identities. These statistics highlight the effectiveness and versatility of missed call services in various aspects of business, from lead generation to customer engagement and market research. #๐๐จ๐ง๐๐๐ #๐ฆ๐ข๐ฌ๐ฌ๐๐๐๐๐ฅ๐ฅ๐ฌ๐๐ซ๐ฏ๐ข๐๐๐ฌ #๐๐๐ #๐ช๐ฎ๐๐ฅ๐ข๐๐ข๐๐๐ฅ๐๐๐๐ฌ #๐๐ฅ๐จ๐ฎ๐๐ญ๐๐ฅ๐๐ฉ๐ก๐จ๐ง๐ฒ #๐๐ฅ๐จ๐ฎ๐๐ญ๐๐ฅ๐๐ฉ๐ก๐จ๐ง๐ฒ๐ฌ๐จ๐ฅ๐ฎ๐ญ๐ข๐จ๐ง๐ฌ