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Chief CX Analyst, x-CTO, Consulting Editor, Global Mentor, Co-founder, Director, TechSoup India Chapter Host, Storyteller, Enterprise Technology, Journalist
Summing it up powerfully, Arsh states, “The time is opportune for the retail and E-commerce firms to invest in technology integrations to stay ahead of both the competition and the learning curve.” At Genefied , this vision is already taking shape. Their award-winning solutions help brands combat counterfeit products, gather deep consumer insights, and increase ROI—offering consumers a seamless, secure, and engaging experience at every touchpoint. As CX becomes a key differentiator in a crowded market, forward-thinking leaders like Arsh Kabir Singh Gujral are not just adapting—they are leading the charge. https://lnkd.in/grjfTtQe #CustomerExperience #RetailTech #EcommerceInnovation #CXLeadership #Genefied #AntiCounterfeiting #OmnichannelCX #TechInRetail #Personalization #BrandLoyalty #ConsumerTrust #RetailInnovation #ArshGujral #DigitalTransformation Follow our LinkedIn page for more such interesting CX expert opinions/ Thought Leader Interviews/ CX Leadership news/ articles/ updates https://lnkd.in/g9eeFFgh
Arsh Kabir Singh Gujral, Director & Chief Revenue Officer at Genefied , sheds light on the evolving dynamics of Customer Experience (CX) in the Retail and E-commerce sectors. In an exclusive CX Quest feature, Arsh emphasizes how technology will shape the future of customer engagement. “Many significant developments in the customer experience (CX) space are making a beeline for the retail and E-commerce Sector,” he notes. From the rise of visual search to the growing significance of anti-counterfeiting measures, Arsh highlights the urgent need for brands to adapt and evolve. He observes, “Retail and e-commerce sector will make a swift transition to tech domination with firms and retailers likely to face the challenges of hyper-personalization, omni-channel expansion, and tightening regulatory compliance.” This transition demands not just adaptation but proactive investment in tracking and tracing capabilities to protect brand authenticity and foster customer trust. Summing it up powerfully, Arsh states, “The time is opportune for the retail and E-commerce firms to invest in technology integrations to stay ahead of both the competition and the learning curve.” At Genefied, this vision is already taking shape. Their award-winning solutions help brands combat counterfeit products, gather deep consumer insights, and increase ROI—offering consumers a seamless, secure, and engaging experience at every touchpoint. As CX becomes a key differentiator in a crowded market, forward-thinking leaders like Arsh Gujral are not just adapting—they are leading the charge. https://lnkd.in/gHXqHPye #CustomerExperience #RetailTech #EcommerceInnovation #CXLeadership #Genefied #AntiCounterfeiting #OmnichannelCX #TechInRetail #Personalization #BrandLoyalty #ConsumerTrust #RetailInnovation #ArshGujral #DigitalTransformation #CXQuestExclusive Follow our LinkedIn page for more such interesting CX expert opinions/ Thought Leader Interviews/ CX Leadership news/ articles/ updates https://lnkd.in/g3dqsf7i